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Ordering Information
Terms Of Sale
Services
About Us
TERMS OF SALE
Warwick Crystal Designs is part of Living Designs co uk Ltd and products are sold online using the secure, approved online payment facilities of Living Designs co uk Ltd, supported by Lloyds TSB and Protx.
Living Designs is one of the premier UK mail order and high street retailers.
Contact details for orders, correspondence,
email, telephone and fax
or you are welcome to visit !


Warwick Crystal Designs
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)

Telephone 01926 470155
(outside UK (44) 1926 470155)
Fax 01926 470154
(outside UK (44) 1926 470154)
sales@warwickcrystal.co.uk

Warwick Crystal Designs is part of
Living Designs co uk Ltd,
registered at the following address..


Living Designs Co uk Ltd
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)


Which? have discontinued their Webtrader scheme.
We were pleased to be members and continue to follow their
Codes of Practice
Orders
Orders may be placed by personal visit, telephone, letter, fax or via the web store SSL order system. You can also email orders and telephone credit card details (or ask us in the email to phone you for card details).
To order by telephone or fax - just advise the item reference numbers and your card details.
Postal payments may be made with credit card, cheque or P.O. (Payable to Warwick Crystal Designs ).
A receipt will be included with your consignment.

Delivery
The prices shown on the internet pages are in UK Pounds and include packing and delivery to UK destinations. Please see the Ordering Information page for shipment costs to other countries.

Cancellation and Returns
You may cancel your order within 7 working days from the day after you receive the goods. Please return them to us and we will exchange or refund payment within 14 days after receipt. Personalised and perishable goods are not normally returnable unless faulty or damaged.
Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be when we receive the returned items.
When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email to Chris Robinson, Manager, Living Designs Co uk Ltd

Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact Chris Robinson, Manager, Living Designs Co uk Ltd immediately by
  • email - we will reply within 3 working days.
  • telephone 01926 470155. This telephone number is standard charge - not a premium rate.
  • fax 01926 470154 This number is standard charge - not a premium rate. We will reply within 3 working days.
  • letter post - we will reply within 3 working days after receipt.
The office is open 10.30am to 5pm Monday-Friday except national holidays.
We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer

When you place an order by the internet or other methods, you are consenting to the terms above.
The above information is to assist our customers and does not affect your statutory rights.
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