Contact details for orders, correspondence,
email or
telephone.
Telephone 07515524206
warwickcrystal@btconnect.com
Which? have discontinued their Webtrader
scheme.
We were pleased to be members and continue to follow their
Codes
of Practice |
|
Orders
Orders may be placed by
telephone, letter or via the web store SSL order system. You can also email
orders and telephone credit card details (or ask us in the email to phone you
for card details).
To order by telephone
- just advise the item name & reference numbers and your card details.
Postal payments may be made with credit card or
Paypal
A receipt will be included with your
consignment.
Delivery
The prices shown on the
internet pages are in UK Pounds and include packing and delivery to UK
destinations. Please see the Ordering Information page for shipment costs
to other countries.
Cancellation and Returns
You may
cancel your order within 7 working days from the day after you receive the
goods. Please return them to us and we will exchange or refund payment within
14 days after receipt. Personalised and perishable goods are not normally
returnable unless faulty or damaged.
Please
advise any damage or shortages in your delivery within 7 days of receipt. We
will exchange or refund payment within 14 days after receipt for goods deemed
to be when we receive the returned items.
When
returning items, please request a return address label first, then ensure they
are securely packed and obtain a 'proof of posting' certificate from your Post
Office or carrier.
Privacy
We are committed to
protecting your privacy. We will only use the information that we collect about
you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you
have given us your consent. We will give you the chance to refuse any marketing
email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card
details
We will never collect sensitive
information about you without your explicit consent. The information we hold
will be accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly.
The personal information
which we hold will be held securely in accordance with our internal security
policy and the law. If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any
questions/comments about privacy, you should email to warwickcrystal@btconnect.com
Problems,
questions, complaints and queries ?
Customer
Support and Service
We want all our customers
to be completely satisfied with our service. If you are not satisfied with any
aspect of our goods or service please contact warwickcrystal@btconnect.com immediately by
- warwickcrystal@btconnect.com - we will reply within 3
working days.
- telephone
07515524206. This telephone number is standard charge - not a premium
rate.
The office is open
10.30am to 5pm Monday-Friday except national holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a
consumer
When you place an order by the
internet or other methods, you are consenting to the terms above.
The above information is to assist our customers and does
not affect your statutory rights. |
Sales 07515524206
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